Privacy policy
PREVITHAL
1. Preamble
All processing of personal data is carried out under the responsibility of PREVITHAL II, a SAS with share capital of €10,000, registered with the Coutances Trade and Companies Register under number 753 190 529, whose registered office is located at rue de l’Ermitage – 50350 Donville les Bains (hereinafter referred to as “PREVITHAL”).
In the context of access to treatment at the thalassotherapy center, data that is necessary or simply useful to facilitate the provision of treatment, such as data relating to any medical contraindications, may be processed.
Some of the data supplied may therefore be so-called sensitive data, as they are likely to reveal, directly or indirectly, the health of the person concerned.
Any transfer of data to a partner is carried out with your consent, and data processing by the partner is subject to the partner’s privacy policy.
2. Type of data collected
The compulsory or optional nature of the data is specified at the time of collection. If this information is incomplete, obsolete or inaccurate, it may be impossible to create an account on the Site.
PREVITHAL may collect and process some or all of the following data:
| Category of personal data processing | Category description |
| Data processed when placing an order | This is the personal data collected from Customers when creating and managing a Customer account on the Site and/or placing an order. It may include in particular: – Title, surname, first name, – Date of birth – Delivery and billing address, e-mail address, telephone number, – History of orders and order amounts – History of messages exchanged – Any other information that the Customer wishes to communicate to us in connection with the execution of the order. |
| Contact form | These are the personal data provided to make contact via the Site. It includes surname, first name, e-mail, telephone number, postal address, subject and content of the message. |
| Newsletter subscription | This is the e-mail address provided to subscribe to a newsletter via the Site. |
| Données de connexion et de navigation | Connection and browsing data |
3. Purpose and legal basis of processing
Your personal data is collected for the following purposes:
| Legal basis | Objectives |
| Use of your data for contractual purposes | PREVITHAL uses your data to perform the contract between us: – Create and manage your personal account – Allow you to use the Site – Allow you to use our payment system – Process and execute your orders |
| Use of your data based on your consent | On the basis of your consent, PREVITHAL uses your data to send you : – Information and commercial offers – Newsletters |
| Use of your data on the basis of our legitimate interests | On the basis of our legitimate interest, in particular with a view to ensuring better quality of our services, PREVITHAL uses your data to : – Conduct optional satisfaction surveys on our services with a view to improving them – Send you information and commercial offers related to our services – Carry out marketing statistics and analyses, in order to understand your needs – Prevent and combat computer fraud (spamming, hacking, etc.). |
| Use of your data on the basis of our legitimate interests | PREVITHAL may process your data for evidentiary purposes and to comply with its legal obligations. |
4. Retention period for personal data
The retention period for personal data varies according to the purpose for which it was collected:
Data relating to your use of the Site and the management of your contract and orders are kept for a period of 5 years after your request to unsubscribe from the Site, in particular for purposes of proof, or after a period of inactivity of 3 years, the customer’s account may be deleted after 3 years of inactivity,
Data relating to the sending of newsletters and information and commercial offers linked to our services (e-mail, telephone) are kept until you request unsubscription or deletion of your personal data, or after a maximum period of 3 years following the last contact from the person concerned,
Information required to comply with legal obligations is kept for the legal retention period.
5. Recipient of personal data (persons with access to data)
We undertake to treat all your personal data confidentially.
PREVITHAL’s internal team may have access to your personal data, but only in the performance of their duties and for the purposes set out in this Policy.
We do not share your data with third parties, except in the limited cases below:
Subcontractors.PREVITHAL may use the services of other independent companies or individuals who provide certain services on its behalf:
Technical service providers such as webmasters and reservation system providers,
Payment services,
Delivery services,
These service providers may have access to the personal information required to perform their services, but are not authorized to use it for any other purpose.
- Transfer of companies or activities. As part of its business development, PREVITHAL may sell all or part of its assets or acquire other companies, businesses, subsidiaries or branches of activity. In the event of such transactions, the personal data processed by the company will generally form part of the assets transferred, but will remain subject to any pre-existing privacy policy, unless otherwise agreed by the persons concerned.
- Authorized administrative and judicial authorities. In order to comply with its legal obligations, PREVITHAL may transfer your personal data to authorized administrative and judicial authorities.
- With your consent. Unless PREVITHAL is required to comply with a legal obligation, PREVITHAL will notify you if its information is transferred to a third party. You have the option of not consenting to such transfer.
Furthermore, if you order a stay with treatments, LIBOTEL may, with your agreement, communicate your personal data to PREVITHAL in order to enable the treatments included in the stay to be carried out. In this case, your personal data will be processed jointly by LIBOTEL and PREVITHAL. You can request an outline of the data co-processing agreement between LIBOTEL and PREVITHAL by sending an e-mail to the following address: reservation@previthal.com.
6. Transfer of data outside the EU
We store your personal data within the European Union. However, some of our subcontractors may be located outside the European Union. In the event of data transfer in this context, we verify that the processing is carried out in accordance with this privacy policy and that a sufficient level of protection is guaranteed in compliance with the applicable regulations either as part of contractual obligations or as part of adequacy decisions.
7. Minors
The Site has not been designed for use by minors (under the age of 18). Under no circumstances do we authorize the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent becomes aware that his or her child has provided us with Personal Information (or if a guardian becomes aware that the child for whom he or she is responsible has provided us with Personal Information), he or she should contact us by e-mail at the following address: reservation@previthal.com.
8. Your rights to access your personal data
In accordance with Article 13 of Regulation (EU) 2016/679 of April 27, 2016 and Article 32 of Law 78-17 of January 6, 1978, you are informed that you have the following rights:
Right of access
This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access this data.
Right of rectification
This is your right to obtain, as soon as possible, rectification of inaccurate data and completion of incomplete data.
Right of deletion
This is your right to obtain, as soon as possible, the deletion of your data, subject to our legal retention obligations and our legitimate interest in retaining this information.
Right of restriction
This is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defense of your legal rights.
Right to object
This is your right to object at any time to the processing of your data by PREVITHAL, except where PREVITHAL has legitimate grounds for doing so. You may also object to the processing of your data for commercial prospecting purposes.
Right not to be the subject of a decision based on automated processing
You have the right not to be subject to a decision based exclusively on automated processing that produces legal effects concerning or affecting you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorized by law.
Complaints
You have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes
Instructions in the event of death
You have the right to give instructions concerning the fate of your personal data in the event of your death.
How to exercise your rights
You can send any request accompanied by a copy of an identity document to PREVITHAL:
By post to the following address: rue de l’Ermitage – 50350 Donville les Bains
By e-mail to the following address: reservation@previthal.com
In accordance with Article 17 of Regulation (EU) 2016/679 of April 27, 2016, the exercise of these rights shall not deprive PREVITHAL of its right to retain in order to comply with its legal obligations and for evidential purposes.
9 – Your right to object to commercial offers
9.1 – Commercial offers by e-mail or SMS:
On the forms you fill in, you are expressly asked for your consent to receive offers from us and, as the case may be, from our partners.
However, your express prior consent is not required if you are already a PREVITHAL customer and the purpose of our request is to offer you products or services similar to those we already provide.
In all cases, you always have the option of objecting to receiving such solicitations by taking the following actions:
For e-mail, by clicking on the unsubscribe link provided in each e-mail, by going to your online account or by contacting us by e-mail at the following address: reservation@previthal.com
For sms, by sending a STOP SMS to the number indicated in the sms or by contacting us by e-mail at the following address: reservation@previthal.com
9.2 – Commercial offers by telephone:
If you do not wish to receive commercial offers on your personal telephone number (if this has been communicated to us), you may object:
By contacting us by e-mail at the following address: reservation@previthal.com
By registering on the “Bloctel” telephone anti-solicitation list at the following address: https://conso.bloctel.fr in accordance with articles L223-1 and L223-2 of the French Consumer Code.
10. Links to other websites or third-party services
In the event that the Site refers to third-party websites or services, in particular through the use of links, we assume no responsibility for these third-party websites and services. We therefore invite you to consult their terms and conditions as well as their privacy policy.
11. Personal data security
PREVITHAL has put in place physical and electronic security measures as well as safeguard procedures in relation to the collection, storage and communication of your personal data and in particular:
Securing access to our premises and IT platforms
Raising awareness of confidentiality requirements among our employees who have access to your personal data
Securing data access, sharing and transfer,
High standards of data protection when selecting our subcontractors and, where applicable, our partners.
12. Policy modification
his Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time of collection, unless you agree otherwise or if a mandatory legal requirement stipulates otherwise.
HOTEL DE LA BAIE
1. Preamble
LIBOTEL is a simplified joint stock company (SAS) with a share capital of €100,000, registered with the Coutances Trade and Companies Register under number 537 761 041, having its registered office at rue de l’Ermitage – 50350 Donville les Bains (hereinafter referred to as “LIBOTEL”).
In the context of access to the thalassotherapy center’s treatments, data necessary or simply useful to facilitate the execution of the treatments, such as data concerning possible medical contraindications, may be processed.
Some of the data supplied may therefore be so-called sensitive data, as they may directly or indirectly reveal the health of the person concerned.
Any transfer of data to a partner, such as the PREVITHAL company in the case of an order for a stay with care, is carried out with your consent, and the processing of data by the latter is subject to the confidentiality policy of this partner.
2. Type of data collected
The compulsory or optional nature of the data is specified at the time of collection. If this information is incomplete, obsolete or inaccurate, it may be impossible to create an account on the Site.
LIBOTEL may collect and process some or all of the following data:
| Category of personal data processing | Category description |
Data processed when placing an order | This is the personal data collected from Customers when creating and managing a Customer account on the Site and/or placing an order. It may include in particular: – Title, surname, first name, – Date of birth – Delivery and billing address, e-mail address, telephone number, – History of orders and order amounts – History of messages exchanged – Any other information that the Customer wishes to communicate to us in connection with the execution of the order. |
| Contact form | These are the personal data provided to make contact via the Site. It includes surname, first name, e-mail, telephone number, postal address, subject and content of the message. |
Newsletter subscription
| This is the e-mail address provided to subscribe to a newsletter via the Site. |
| Connection and browsing data | This connection and browsing data includes the data mentioned in the Cookie Management Charter. |
3. Purpose and legal basis of processing
Your personal data is collected for the following purposes:
| Legal basis | Objectives |
Use of your data for contractual purposes | On the basis of the execution of the contract that binds us, LIBOTEL uses your data to : – Create and manage your personal account – Allow you to use the Site – Allow you to use our payment system – Process and execute your orders |
Use of your data based on your consent | On the basis of your consent, LIBOTEL uses your data to send you : – Information and commercial offers – Newsletters |
Use of your data on the basis of our legitimate interests | On the basis of our legitimate interest, in particular with a view to ensuring better quality of our services, LIBOTEL uses your data to: – Conduct optional satisfaction surveys on our services in order to improve them – Send you information and commercial offers related to our services – Carry out marketing statistics and analyses, in order to understand your needs – Prevent and combat computer fraud (spamming, hacking, etc.). |
Use of your data to meet our legal obligations
| LIBOTEL may process your data for evidentiary purposes and to comply with its legal obligations. |
4. Retention period for personal information
The retention period for personal data varies according to the purpose for which it was collected:
Data relating to your use of the Site and the management of your contract and orders are kept for a period of 5 years after your request to unsubscribe from the Site, in particular for purposes of proof, or after a period of inactivity of 3 years; the customer’s account may be deleted after 3 years of inactivity,
Data relating to the sending of newsletters and information and commercial offers linked to our services (e-mail, telephone) are kept until you request unsubscription or deletion of your personal data, or after a maximum period of 3 years following the last contact from the person concerned,
Information required to comply with legal obligations is kept for the legal retention period.
5. Recipients of personal data (persons with access to data)
We undertake to treat all your personal data confidentially.
LIBOTEL’s internal team may have access to your personal data, but only in the performance of their duties and for the purposes set out in this Policy.
We do not share your data with third parties, except in the following limited cases:
- Ordering a stay with treatments. LIBOTEL may, with your consent, communicate your personal data to PREVITHAL in order to provide the treatments included in the stay ordered. In this case, your personal data will be processed jointly by LIBOTEL and PREVITHAL. You can request an outline of the data co-processing agreement between LIBOTEL and PREVITHAL by sending an e-mail to the following address: reservation@previthal.com.
- LIBOTEL may use the services of other independent companies or individuals to provide certain services on its behalf:
Technical service providers such as webmasters and reservation system providers,
Payment services,
These service providers may have access to the personal information required to perform their services, but are not authorized to use it for any other purpose.
- Transfer of companies or activities: In order to develop its activities, LIBOTEL may sell all or part of its assets or acquire other companies, businesses, subsidiaries or branches of activity. In the event of such transactions, personal data processed by the company will generally form part of the transferred assets but will remain subject to any pre-existing privacy policy, unless otherwise agreed by the persons concerned.
- Authorized administrative and judicial authorities. In order to comply with its legal obligations, LIBOTEL may transfer your personal data to authorized administrative and judicial authorities.
- With your consent. Unless LIBOTEL is required to comply with a legal obligation, LIBOTEL will notify you if its information is transferred to a third party, it being specified that you have the option of not giving your consent to such transfer.
6. Transfer of data outside the EU
We store your personal data within the European Union. However, some of our subcontractors may be located outside the European Union. In the event of data being transferred in this context, we verify that the processing is carried out in accordance with this privacy policy and that a sufficient level of protection is guaranteed in compliance with the applicable regulations either as part of contractual obligations or as part of adequacy decisions.
7. Minors
The Site has not been designed for use by minors (under the age of 18). Under no circumstances do we authorize the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent becomes aware that his or her child has provided us with Personal Information (or if a guardian becomes aware that the child for whom he or she is responsible has provided us with Personal Information), he or she should contact us by e-mail at the following address: reservation@previthal.com.
8. Your rights to access your personal data
In accordance with Article 13 of Regulation (EU) 2016/679 of April 27, 2016 and Article 32 of Law 78-17 of January 6, 1978, you are informed that you have the following rights:
Right of access
This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access this data.
Right of rectification
This is your right to obtain, as soon as possible, rectification of inaccurate data and completion of incomplete data.
Right of deletion
This is your right to obtain, as soon as possible, the deletion of your data, subject to our legal retention obligations and our legitimate interest in retaining this information.
Right of restriction
This is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defense of your legal rights.
Right to object
This is your right to object at any time to the processing of your data by LIBOTEL, except where LIBOTEL has legitimate grounds for doing so. You may also object to the processing of your data for commercial prospecting purposes.
Right to portability
This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another data controller without us interfering.
Right not to be the subject of a decision based on automated processing
You have the right not to be subject to a decision based exclusively on automated processing that produces legal effects concerning or affecting you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorized by law.
Complaints
You have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes
Instructions in the event of death
You have the right to give instructions on what to do with your personal data in the event of your death.
How to exercise your rights
You may send any request accompanied by a copy of an identity document to LIBOTEL :
By post to the following address: rue de l’Ermitage – 50350 Donville les Bains
By e-mail to the following address: reservation@previthal.comIn accordance with Article 17 of Regulation (EU) 2016/679 of April 27, 2016, the exercise of these rights shall not deprive LIBOTEL of its right to retain in order to comply with its legal obligations and for evidential purposes.
9. Your right to object to commercial offers
9.1. Commercial offers by e-mail or SMS:
On the forms you fill in, you are expressly asked for your consent to receive offers from us and, as the case may be, from our partners.
However, your express prior consent is not required if you are already a LIBOTEL customer and the purpose of our solicitation is to offer you products or services similar to those we already provide.
In all cases, you always have the option of objecting to receiving such solicitations by taking the following actions:
For e-mail, by clicking on the unsubscribe link provided in each e-mail, by going to your online account or by contacting us by e-mail at the following address: reservation@previthal.com
reservation@previthal.com
For sms, by sending a STOP SMS to the number indicated in the sms or by contacting us by e-mail at the following address: reservation@previthal.com
9.2. Commercial offers by telephone :
If you do not wish to receive commercial offers on your personal telephone number (if this has been communicated to us), you may object:
By contacting us by e-mail at the following address: reservation@previthal.com
By registering on the “Bloctel” telephone anti-solicitation list at the following address: https://conso.bloctel.fr in accordance with articles L223-1 and L223-2 of the French Consumer Code.
10. Links to other websites or third-party services
In the event that the Site refers to third-party websites or services, in particular through the use of links, we assume no responsibility for these third-party websites and services. We therefore invite you to consult their terms and conditions as well as their privacy policy.
11. Security of personal data
LIBOTEL has implemented physical and electronic security measures as well as backup procedures in connection with the collection, storage and communication of your personal data and in particular:
Securing access to our premises and IT platforms
Raising awareness of confidentiality requirements among our employees who have access to your personal data
Securing data access, sharing and transfer,
High standards of data protection when selecting our subcontractors and, where applicable, our partners.
12. Modification of the Policy
This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time of collection, unless you agree otherwise or if a mandatory legal requirement stipulates otherwise.